Frequently Asked Questions (FAQs)
Q: What does your lifetime warranty cover?
A: Our lifetime warranty is the most comprehensive in the business. If one of our rings should break or crack during the course of your lifetime, we will replace it. If your finger size changes we will replace it for as long as you own the ring. There is no cost to replace the ring itself.. For complete details, please see our lifetime warranty page.
Q: My Customer needs to use the warranty, how do I get a new ring?
A: Please contact us to begin a warranty claim. Once we receive your ring, the new ring should ship out within 5 business days.
Q: Is there a lead time on any rings?
A: Shipping depends on your selection. We offer USPS and FedEx shipping. All of our rings are in stock ready to ship unless otherwise stated on the item page. Thorsten's new Gold Line are made to order with a lead time of 3-4 weeks.
Q: Do Engravings add any extra time to my order?
A: No, engraved rings are always shipped the same day they are ordered. Special engravings such as fingerprint, handwritten or custom images may have a lead time 1-2 days.
Q: Does Thorsten offer drop shipping?
A: Yes, we can easily offer drop shipping to any jeweler's customer. There is no extra charge.
Q: Is there a catalog of your ring styles?
A: Yes, Thorsten creates a physical catalog containing all of our current styles yearly. If you are interested in received a catalog please contact us so that we may send you a complimentary catalog. Please note that our website is the best way to see all of our current styles available, as it is constantly updated.
Q: Ring Sizing Information: Comfort Fit vs. Standard Fit
A: Alternative metal rings are made with "comfort fit" sizing. This means that the inside of the ring is rounded, which helps it slide over your knuckle easier. The inside diameter of the ring gets bigger as you get closer to the edge of the ring. In contrast, standard fit rings are flat on the inside of the ring, which means the inside diameter is the same as you move along from one edge to the other. Because of this difference, comfort fit rings tend to fit looser than standard fit rings of the same size. As a general rule of thumb, when purchasing a comfort fit ring, you should choose a size that is about a half size smaller than your standard fit ring size. Different jewelers have tools to measure ring size, but they may vary slightly, which can cause different jewelers to measure your finger at slightly different sizes. The width of a ring can affect sizing. Generally, a ring 10 mm or wider can feel tight and you may be just fine staying at the same size as your standard ring size. Because sizing can vary, please keep in mind that there will be slight variances of +/- 0.25 mm.