If you need to exchange/return a ring, you can download the necessary RMA form from your order history page. Simply click the RMA form link next to the order you wish to return. Then include the printed form with your package. Please note, the corresponding RMA form is REQUIRED for all exchanges and returns. Failure to include the form may cause delays and could result in your request being denied.


We cannot accept the return of any item that shows serious signs of wear or has been customized. Engraved rings are returnable. Engraving and shipping fees are non-refundable, as those are services that cannot be undone.




RMA Instructions

If you need to exchange/return a ring, you can download the necessary RMA form from your order history page. Simply click the RMA form link next to the order you wish to return. Then include the printed form with your package. Please note, the corresponding RMA form is REQUIRED for all exchanges and returns. Failure to include the form may cause delays and could result in your request being denied.


We cannot accept the return of any item that shows serious signs of wear or has been customized. Engraved rings are returnable. Engraving and shipping fees are non-refundable, as those are services that cannot be undone.

RMA Instructions

If you need to exchange/return a ring, please contact us at 1-888-209-4757 or customerservice@universal-jewelry.com. A Universal Jewelry representative will provide you with an RMA number. Then, include the RMA number on the outside of your package. Please note, the corresponding RMA number is REQUIRED for all exchanges and returns. Failure to include the RMA number may cause delays and could result in your request being denied.


We cannot accept the return of any item that shows serious signs of wear or has been customized. Engraved rings are returnable. Engraving and shipping fees are non-refundable, as those are services that cannot be undone.